Acceptance of Order
We only accept orders placed via our online site.
If your order is not accepted the most likely reason will be one of the following:
- The product you ordered is out of stock.
- We were unable to obtain payment authorisation from your bank or card company.
- The identification of a product or pricing description error.
- Failure to meet the eligibility to order criteria set out in the Terms and Conditions
- We are unable to deliver to your requested delivery destination because of conditions beyond our control
For the first two items in the list above you will be informed at the time you are placing your order. For the last three items you will be informed by email within 5 business days.
Shortly after you have placed an order with us, an email will be sent to you acknowledging the exact details of your order. This email is not an order confirmation or order acceptance from Foster Barry. Should you not receive an acknowledgment within 2 business days, please contact sales@fosterbarry.co.uk
Acceptance of an order placed by you online and the completion of the contract between you and Foster Barry will take place when your order is despatched, unless you have cancelled the order in accordance with the Order Cancellation instructions set out below.
When an order is placed, we request pre-authorisation for the value of the order from your bank/card issuer to ensure that the funds are available. However, this remains simply a pre-authorisation request until the order is shipped, at which point we actually take payment.
We have found that some card companies show the initial request and the later charge as two separate entries, please be assured that we only charge your card once and that any ‘second’ charge is only temporary and will shortly disappear.
If you have any further queries, please contact your bank/card issuer.
Cancelling Orders
If you wish to cancel your order please contact Foster Barry by:
Returning, within 7 working days, your acknowledgement email to us stating your intention to cancel the order.
Where we receive your cancellation request prior to any goods being despatched then you have nothing more to do. We will cancel the order and take no payment. If payment has been taken because the despatch of your goods was imminent then the payment taken will be refunded in full to the same card that was used in making the payment.
However, it may not always be possible to stop an order from being despatched, as we endeavour to process orders within two working days. If your order has already been despatched please return the order by following the on-line Returns procedures. Please note that your right to return goods does not apply to certain products. Further details are set out in our Returns Policy.
Where your cancelled order is both returned to us within 10 working days of the receipt of your delivery and you have notified us by email of your wish to cancel your order within 7 working days of receiving your ‘order acknowledgement’ email, the cost of your order and your original postage and packing charge will be reimbursed in full.
At Foster Barry our aim is to ensure your complete satisfaction. If you are not completely satisfied with your purchase choice, please do not hesitate to return it for a full refund.