)UK Customers
Standard UK Delivery (3-5 Working Days) £4.00
Our Standard UK delivery is free when you spend over £80
We deliver our standard UK parcels using the Royal Mail Signed For™ 2nd Class service. All parcels require a signature upon delivery, which can be sent to a home, business or acceptable alternative address. You should ensure that someone reliable is available to sign for the parcel. Once your order has been despatched we are unable to make any address amendments.
Should you be unavailable when the Royal Mail attempts delivery a card will be left with details of the sorting office where your parcel may be collected.
If you are unlikely to be in because of work or other commitments it would be best to take delivery at your place of work or a trusted neighbour.
You will be informed if we are experiencing any delays or are unable to fulfil your order for any reason.
Express UK Delivery (1-2 Working Days) £6.00
Our Express UK delivery is free when you spend over £100
For our Express Delivery option please place your order before 7pm. All orders placed before this cut-off time will despatched the next working day. Your order will be despatched using the Royal Mail Signed For™ 1st Class service to your home, work or designated address. You should ensure that someone reliable is available to sign for the parcel. Once your order has been despatched we are unable to make any address amendments.
Should you be unavailable when the Royal Mail attempts delivery a card will be left with details of the sorting office where your parcel may be collected.
If you are unlikely to be in because of work or other commitments it might be best to take delivery at your place of work or a trusted neighbour.
You will be informed if we are experiencing any delays or are unable to fulfil your order for any reason.
Channel Island customers – please note that UK delivery prices and shipping apply to mainland customers only. If you would like to order online, please select the Channel Islands as your shipping zone on the website.
EU Customers
Standard EU Delivery (4-6 Working Days) £15
We deliver to all countries in the EU for £15. Free delivery applies to all orders over £120.
If available in the destination country we deliver our standard EU parcels using the Royal Mail International Signed For™ service. All parcels require a signature upon delivery, which can be sent to a home, business or acceptable alternative address. You should ensure that someone reliable is available to sign for the parcel. Once your order has been despatched we are unable to make any address amendments.
Should you be unavailable when the delivery country’s postal service attempts delivery a card will be left with details of the sorting office where your parcel may be collected.
If you are unlikely to be in because of work or other commitments it might be best to take delivery at your place of work or a trusted neighbour.
Deliveries are tracked for your convenience and should arrive within 4-6 working days after despatch.
EXPRESS EU Delivery (2-4 Working Days) £18
We deliver to countries in the EU for £18. Free delivery applies to all orders over £150.
If available in the destination country we deliver our express EU parcels using the Royal Mail Airsure® service. All parcels require a signature upon delivery, which can be sent to a home, business or acceptable alternative address. You should ensure that someone reliable is available to sign for the parcel. Once your order has been despatched we are unable to make any address amendments.
Should you be unavailable when the delivery country’s postal service attempts delivery a card will be left with details of the sorting office where your parcel may be collected.
If you are unlikely to be in because of work or other commitments it might be best to take delivery at your place of work or a trusted neighbour.
Deliveries are tracked for your convenience and should arrive within 2-4 working days after despatch.
Custom Duties
If your delivery address is within the European Union you are very likely to be charged import customs duty. Please check before placing an order what import duties you will liable for on importing our goods into your country. Remember, our prices will no longer include UK VAT at 20% with effect from 1st January 2021. Prices that are shown on this site include VAT.
International Customers
Rest of the World Standard Delivery (6-9 working days) £20
Our standard Rest of the World delivery is free when you spend over £180
For deliveries to the Rest of the World we use the Royal Mail Airsure® service or the Royal Mail International Signed For™ service. All parcels require a signature upon delivery, which can be sent to a home or business address. You should ensure that someone reliable is available to sign for the parcel. Once your order has been despatched we are unable to make any address amendments.
Should you be unavailable when the delivery country’s postal service attempts delivery a card will be left with details of the sorting office where your parcel may be collected.
If you are unlikely to be in because of work or other commitments it might be best to take delivery at your place of work or a trusted neighbour.
We cannot be held accountable for delays in customs clearance.
Orders placed outside the UK
Please note that there are certain countries where no delivery is possible because of conflict, fraud, political or other extenuating circumstances. Foster Barry apologises for this, but the situation is obviously beyond our control.
Import Duty, Local Taxes and Related Expenses
For orders placed outside the UK Foster Barry cannot be held responsible should local customs authorities wish to confiscate any particular item contained within the parcel, or charge any import duty.
The recipient is responsible for paying the duty, any local taxes and any courier administration charges relating to the importation of the goods. It is our customer’s responsibility to check the duties and clearance fees with your local authorities. It would be wise to check this before placing an order.
Because Donald Trump has imposed a 10% Duty on Imports from the UK which is imposed on the vendor (rather than the buyer as is the case with most other countries), we have added a Tariff Surcharge fee of 10% to recover this cost. You will of course not be charged UK VAT as this is an Export Sale to the United States.
All products shipped to international customers (i.e. those customers outside of the UK) are not liable to VAT. All product prices stated on the website are inclusive of VAT. Therefore, the prices of all products delivered to international customers will be reduced by the appropriate amount of VAT. VAT currently stands at 20%. Therefore, by way of example, and international customer would only be billed £100 for an item priced at £120 on our website. But as stated above the customer’s own country may impose duties, taxes and clearance fees and these are the responsibility of our customer.
Cancelling Orders
If you wish to cancel your order please contact Foster Barry by:
Returning, within 7 working days, your acknowledgement email to us stating your intention to cancel the order.
Where we receive your cancellation request prior to any goods being despatched then you have nothing more to do. We will cancel the order and take no payment. If payment has been taken because the despatch of your goods was imminent then the payment taken will be refunded in full to the same card that was used in making the payment.
However, it may not always be possible to stop an order from being despatched, as we endeavour to process orders within one working day. If your order has already been despatched please return the order by following the on-line Returns procedures. Please note that your right to return goods does not apply to certain products. Further details are set out in our Returns Policy.
Where your cancelled order is both returned to us within 10 working days of the receipt of your delivery and you have notified us by email of your wish to cancel your order within 7 working days of receiving your ‘order acknowledgement’ email, the cost of your order and your original postage and packing charge will be reimbursed in full.
At Foster Barry our aim is to ensure your complete satisfaction. If you are not completely satisfied with your purchase choice, please do not hesitate to return it for a full refund.